Serviceline currently receive and manage calls directly from sites. Our skilled SL+7 teams ensure that asset information is correctly gathered for our Tech Desk Engineers to triage calls at point of logging.
KEY UPDATES
OPERATIONS CENTRE FUNCTIONS |
|---|
Telemetric Reporting |
Customer Call Direct |
Customer Systems Updating |
Inbound Call Handling |
Emergency Instant Response HSE |
Remote Fix |
Response Assessment |
Engineer Dispatch |
Call Prioritisation and SLA Adherence |
Customer Communication |
Third Party and Warranty Support |